Frequently Asked Questions

1. What is SoftBrick Apparel?

SoftBrick Apparel is a brand that celebrates individuality, embracing mental health, self-expression, and the quirky side of life. Our clothing is designed to make you feel comfortable, confident, and understood—whether you're rocking our bold designs at a party or keeping it cozy on a laid-back day.

2. What types of products do you sell?

We offer a variety of high-quality, comfortable clothing, including:

  • T-shirts: For expressing everything from your mood to your favorite memes.
  • Hoodies: For when you need something cozy but still want to show off your unique style.
  • Special Collections: Limited edition designs celebrating mental health, personal growth, and humor.

3. What sizes do you offer?

We offer a wide range of sizes, from XS to XXL, to ensure everyone can enjoy SoftBrick Apparel in comfort. Check our size guide on each product page for the most accurate fit.

4. How do I care for my SoftBrick Apparel clothing?

To keep your SoftBrick gear looking fresh:

  • Machine wash cold with like colors.
  • Tumble dry low or hang dry to prevent shrinking.
  • Avoid ironing directly on prints or designs to preserve the graphic.

5. Do you offer international shipping?

Yes, we ship globally! Delivery times and rates may vary based on your location. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

6. Can I return or exchange an item?

We want you to love your SoftBrick Apparel! If for any reason you're not completely satisfied with your purchase, we offer 30-day returns on unused and unwashed items. You can return or exchange your order within this period for a full refund or store credit. Please note that the customer is responsible for return shipping fees.

7. How do I track my order?

Once your order has shipped, you’ll receive a tracking number via email so you can monitor its journey from our warehouse to your doorstep. If you have any issues or don’t receive your tracking info, don’t hesitate to reach out to us.

8. Are your products ethically made?

Yes, we believe in making sure our products are produced ethically and sustainably. We work with trusted manufacturers who maintain high labor standards and use eco-friendly materials whenever possible.

9. Do you offer gift cards?

Absolutely! You can purchase a SoftBrick Apparel gift card in a variety of denominations, perfect for sharing the gift of style with friends and family. Gift cards are sent via email and can be redeemed online.

10. How do I stay updated on new products and promotions?

Join the SoftBrick Family by subscribing to our newsletter for early access to new designs, exclusive offers, and sales events. You can also follow us on social media to stay connected with the latest updates.

11. What is your return policy for sale items?

Sale items are eligible for store credit only. We do not offer refunds on sale items, but we’re happy to help you exchange it for something else from our collection.

12. Do you have a rewards program?

Yes! With our SoftBrick Rewards Program, you can earn points on every purchase, which can be redeemed for discounts or free products. Check our website for more details and how to sign up!

13. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • AfterPay (for interest-free installment payments)

14. Can I collaborate with SoftBrick Apparel?

We're always open to exciting collaborations! Whether you're a designer, influencer, or business looking to partner with us, feel free to reach out to us through our Contact Us page or email at [insert email address]. Let's make something amazing together!

15. Do you have a physical store?

Currently, SoftBrick Apparel is only available online. But we love to connect with our customers through our website and social media. Stay tuned for any pop-up shops or events in the future!